This info comes to you from someone who was successful in arbitration and was paid my purchase price minus a mileage deduction for my vehicle that was in and out of the shop and could never be repaired to function safely. The car could start itself and would disable all safety features including your anti-lock brakes while driving. I am also from Nebraska. So in the State of Nebraska, they will try to tell you that you can only let them fix your car on their timeline because you are passed the 1 year Nebraska lemon law. However, what they don't tell you is that if your car is still under warranty you are covered by the Magnusson Moss act. If you car is in the shop for a period exceeding, I believe around 54 days (double check on that it has been a few years since my case) you can contact the BBB auto line. At no cost to you, they will first attempt mediation. You will most likely be given an offer. Mine at first was $2,000 and a lifetime bumper to bumper warranty, but what good would that do if no matter how long they had my car it wasn't fixed. I declined and proceeded to move to arbitration. I made three books. One for the judge, one for myself, and one for the auto co. (That was not Jag, but I ended up buying my Jag with my proceeds). The book contained a calendar of all the days marked in yellow that my car was in the shop, for me that was over 100 days in a six month period. I then had copies of every piece of paperwork from each time it was in the dealership for repair, as well as my purchase documents and copies of all my emails and texts to the dealership and the auto corporation. I also had witness affidavits from co-workers who were present when the car started itself. I was granted a hearing within about a month of filing. I represented myself as I thought I could best express what had happened. My car, like yours had 20,000 miles on it and was a year and a half old. The hearing took place at the better business bureau in Lincoln. I was given basically 45 minutes to present my case, then the auto rep presented theirs. Normally the judge would make a decision then, but when the auto rep tried to claim that my claim was worthless due to being past the 1 year lemon law deadline and I said I was claiming under magnusson moss, the auto rep asked for an extension to go back to consult with the legal team. The judge gave them 2 extra weeks, but they had no justifiable counter so the judgement was made in my favor and they were ordered to pay me the full price of my car (I had paid cash) minus a .25 per mile deduction. The BBB will assign you a rep once you file who will help you with the process. You simply file everything online and they will call. From the first day in the repair shop to the day I got my check was about 6 months. If they do not get your car repaired in the next 30 days, I would reach out to the BBB and get things started. It sounds like they are at least trying. Woodhouse basically told me they were done and I couldn't bring my car in anymore unless corporate approved it so it sat undriveable in my driveway because it was not safe to bring into the garage. Let's just say that ended me spending the hundreds of thousands I have spent in cash on vehicles in the past with them and I will never spend another dime. My dimes now go to Jag and they have been great so far, so I hope it all works out for you.
Oh and by the way, per the rental car, that was up to each dealership. Not every dealership has them available especially for long periods and during the shortage of the pandemic. Woodhouse did provide one, but when the car was sent to another dealership to try they did not. That was an individual service and not one provided by the corporation nor did they have an obligation to provide it.
