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Help! The dealership can’t fix my F-Pace! Need advice

25K views 90 replies 22 participants last post by  Larsson21  
I'm sorry to hear about the challenges you're facing with your F-Pace. It's frustrating when your vehicle is in the service bay for an extended period without a clear resolution. Here are a few steps you might consider:
  1. Contact Jaguar Corporate Customer Service:
    • Reach out to Jaguar's corporate customer service directly. You've already initiated contact with a Global Customer Service liaison, but you may try calling their customer service hotline for more immediate assistance.
  2. Escalate through Dealership Management:
    • Speak with the service manager or general manager at your dealership. They might have additional resources or contacts within Jaguar that can expedite the resolution.
  3. Document Everything:
    • Keep detailed records of all communications with the dealership and Jaguar corporate. Note dates, times, names, and any information exchanged. This documentation can be valuable if further escalation is necessary.
  4. Explore Lemon Law Protections:
    • Depending on your location, there may be Lemon Law protections in place. Research the laws in your state or country to understand your rights and options if the issue persists.
  5. Seek Legal Advice:
    • If the situation remains unresolved, you might want to consult with a consumer rights attorney to explore potential legal avenues.
  6. Social Media:
    • Consider reaching out to Jaguar on social media platforms. Companies often monitor their social media accounts closely, and a public mention might prompt a quicker response.