I’ll try to keep this short. Car was dead on June 11. Not the battery or the fuses. (The start button would flash red and the hazard light button glowed red. There was a slight click under the hood. Nothing else worked. No dash lights and no power to anything.) Towed to dealership on June 14. They assessed that it was the Telematics Module and they acquired a new one. The bad news is that the software needed to be custom-written for my car. They sent a tech to training and have been in constant contact with global service support, but they have been unable to get the uploads to ‘take’ and honestly dont know what to do next. Today is July 13. They’ve had my car for 29 days.
I pulled a bunch of Jag bigwig emails (US and worldwide) and sent out a plea for someone to help our dealership get my car repaired. I was sent to a Global Customer Service liaison last Wed. Last Thurs, she emailed to ask my VIN number. Last Friday, she emailed to confirm my email. I emailed her again yesterday, but have received no follow-up communication that is helpful.
Can anyone give any advice on what we can do? Who we can contact? What would YOU do if your F-Pace with 20,000 miles was sitting in your dealership’s service bay and they didn’t know what to do with it?
I pulled a bunch of Jag bigwig emails (US and worldwide) and sent out a plea for someone to help our dealership get my car repaired. I was sent to a Global Customer Service liaison last Wed. Last Thurs, she emailed to ask my VIN number. Last Friday, she emailed to confirm my email. I emailed her again yesterday, but have received no follow-up communication that is helpful.
Can anyone give any advice on what we can do? Who we can contact? What would YOU do if your F-Pace with 20,000 miles was sitting in your dealership’s service bay and they didn’t know what to do with it?
