Wow! This sucks. I bet they try to blame the transport guy for every item....
Oh man... That is not the response I was hoping for. That is absolutely ridiculous, and I don't blame you for being livid about it. Hopefully your insurance company can help. Did the body shop have any kind of response?THANKS for thinking about me !!!
Well , where do I begin ???
1. 2-wheels have CHUNKS taken out of the aluminum !!!
2. There are SCUFF MARKS on many of the Gloss Black Trim pieces !!!
3. The Steering Wheel has multiple RIPS in it !!!
4. There is a CLICKING sound when the Drivers Door Window goes up EVERY TIME !!!
5. The little bottom molding piece behind the front wheel does NOT line-up with the door !!!
6. The front AC vents seem to be NOT the same Air-Flow or Temperature !!!
7. The windshield looks like they used the wipers on DRY glass !!!
8. Drivers Side carpeted Floor Mat is GONE !!!
9. AND . . . . . . . wait for it , wait for it ,
somebody left a Cigarette LIGHTER in the cupholder ?????
State Farm also owes the Rental Car companies approx. $5K in Rental Fees !!!
As far as GRVR is concerned , this F-PACE is now owned by State Farm ,
because WE are NOT going through the HEADACHE of having all these ISSUES resolved !!!
So , as of right now , this situation is FAR from being over , unfortunately !!!
I tell you what, your horror story GRVR has really made us think. Our FPace has been for sale for almost a month now and we were going to hold out not dropping the price any further (even though it's the cheapest S around at it's miles) but thinking about what happened to you and if that happened to us while our new ordered car is on the way... Wow that would really really suck because we'd be on the hook for the new car and would have to wait months for a fix for a final product that could be your experience and horrendous diminished value. The wife and I discussed that and we are going to probably sell back to the dealer soon just because the chance of something like that around here is unfortunately too real for us after reading your story. WAY too many morons out there, bad shops and insurance companies that see only dollar signs and not customer satisfaction.
Man, I really hope this takes a turn for the better for you 😇
No news yet !
No news yet !
We are driving our F-PACE !
We sent a detailed email to State Farm w/photos , and told them that we did not want the car ,
and that they can blame whomever they want for the condition our car is in now ,
and that in our opinion it doesn't matter who is to blame ,
because none of this would have ever happened to our car ,
had THEIR client/customer never HIT it !!!
We told them that WE are not dealing with getting our car back there to get these items fixed ,
and that we are waiting for them to contact us with a Settlement Offer , and they can have the car !!!
We did inform them that we are prepared to get Legal Representation if need be !!!
I'm not sure yet , if anyone has filed a COMPLETE Carfax Report on it ,
because we had a friend of ours print-out a copy of the Carfax Report ,
and it just shows that the vehicle was in an accident on July 16th , and needed to be towed !!!
It doesn't mention the EXTENT of the Damage in the report ???
I don't know how long that process is supposed to take , and WHO is supposed to file it ???
It really sucks that this whole thing happened , because every time I punch the accelerator at a light ,
and leave every other car sitting there , and HEAR the engine & exhaust ,
it makes me realize just how much I'm gonna miss this AWESOME vehicle !!!
I probably wouldn't be so upset about it , had our car had the problems that many have had ,
but ours has given us 3 AWESOME Years of NO complaints !!!
Oh' well , it is what it is !!!
I think Ins co. are steadily realizing that these are harder and harder to fix, parts and providers are few and far between, and it drags out expenses and time lines to them if they are footing the bill. Not like fixing the Impala at Joe's body shop in town.... Another potential reason to be one and done here....