do not order ICTP. People on this forum act like it is a brand new system unveiled on the F-Pace when in reality it came out on some 2016 MY Jags.
It's very unlikely they'll make significant progress in fixing all of the bugs--they seem very diverse and the fact that they're still present in a system that has been shipping for nearly a year is very telling. Never rely on a British company for your technology needs.
I'd dispute much of what is said above. Jaguar seems committed to finding and stamping out bugs though in this day and age of instantaneous gratification not fast enough for a lot of people though it's a complex system that likely needs a lot of debugging and testing before rolling out fixes. They have a process, if dealers follow it, for collecting and analyzing problems. So you can make an informed decision here's the latest:
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Reference SSM72845Models F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title InControl Touch Pro, Nerve Centre support updateCategory ElectricalLast modified 05-Jul-2016 00:00:00Symptom 207000 Entertainment Systems
Vehicle Lines Affected
XF(X260) In progress
XE(X760) In progress
F Pace (X761) In progress
XJ (X351) In progress
F Type(X152 18my) Start 20th February 2017
Issue
Introduction of new technology.
Cause
Service Compliance Notification JLRP00052V3 has been re-issued to support the further introduction of the new InControl Touch Pro system to the Jaguar and LandRover ranges, this is notification of an extension of the existing InControl Touch Pro Nerve centre to widen the scope of support across newly added model lines (see above). The central JLR team has again formed a Nerve Centre to promote rapid identification and resolution of customer concerns. This process is effective from the moment you receive your first vehicles, and will run until further notice.
Action
The Nerve Centre relies on Quality Reports from technicians, so with immediate effect, we request that a Quality Report is submitted for
every infotainment related repair carried out on
any Jaguar or LandRover with InControl Touch Pro. Where technical help is required, please submit a TA (request for Technical Assistance). Upon receipt of the TA, advice will be given, and / or arrangements made for a dealer visit should it be deemed necessary.
Quality Report Best Practice
- Clearly detail the reported customer concern, what was found to be wrong and what was done to fix the issue.
- Photographs, video clips, sound files & session files are strongly recommended to enable us to fully understand the concern. Photographs which are clear and in focus, showing a wide angle shot and also a close up are of great benefit. Jaguar Land Rover encourages you to use attachments on all of your Quality & Technical Reports.
- Use each Quality Report to advice of one issue only; more than one issue on the same vehicle will require more than one report. However, it is acceptable to enter several VINs on one report if you have more than one vehicle affected with the same customer symptom. This allows us to assign the report directly to the appropriate Engineer.
- The Nerve Centre team will respond to Quality Reports to request further information and / or parts returns where applicable, as such, please review your submissions regularly to aid prompt communication.
- Do not use a Quality Report to ask a technical question or seek warranty approval. This is the purpose of a TA or FRED request.
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This is an update to this special service message last updated in February which said in part:
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[FONT=CIDFont+F2]During the launch phase, all Quality Reports and any TA escalated to our Global Dealer[/FONT][/FONT]
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[FONT=CIDFont+F2]team are reviewed on a twice daily basis by the Nerve Centre Team, comprising representatives from Service, Engineering, Manufacturing and Quality Assurance. It is the purpose of the Nerve Centre to deliver production and service fixes in the shortest time scale and, where appropriate, to communicate these fixes to all of our dealers and repairer partners via our usual communication channels. In addition, weekly reports will be issued to technical hubs, containing a summary of all issues raised and performance metrics on issue closure.[/FONT][/FONT]
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