I had this problem in the beginning before I drove off of the lot. SA informed me on how to do it. You have to push the button down hard, all the way down, and it will open (one touch open/close). You don't have to hold it to get it to open.When I open the sunroof, the auto open aND close doesn't work. I know about the 2 position switch. It just opens and closes as if it were the soft push . And ideas?