Today, I spoke with the service department at Chantilly JLR (Northern Virginia). First, they were very professional and very nice. My concern is that either I misunderstood, or JLR misrepresented their five-year inclusive maintenance program. I'm just shy of 7000 miles on my F-Pace S which was delivered in October. I called to schedule its first service as well as the software update. Apparently, the first "included" service takes place at one year and 17,000 miles. This shocked me! I don't believe that any oil change (particularly a first one) should go that long. If I bring it in now, this oil change will be on me - to the tune of around $200. The software update that Chantilly has is only version "2.5". Version 3.0 "should be out by late April". Is this accurate? I have to say that my dealership experience at Chantilly has been lacking. I never received one follow-up from my salesman or his team. No, survey, no email, no phone call asking "how's your new (expensive) Jaguar doing? Not my first rodeo (nor Jaguar), but disappointing nonetheless. Anyway, thanks for letting me vent!