Thank you for the kind words, Reckon! I am Jeff, the Technician that was able to figure out and repair the concern with your vehicle. I just need to clarify some information though. As far as I know, the repair procedure was not put into their system, we also did not receive any awards from JLR for coming up with a solution for the concern. We do appreciate the Thank You package you sent to us!I don't think so. I know there was a case with Jaguar and it was updated but I don't think its widespread enough where they would have issued a TOPIX on it (but I don't have access to that information either).
I was told Jaguar was going to put it into their system for techs to see, but if you have an issue where your service department says they don't know how to fix it, have them call Wilde Jaguar of Sarasota, FL and the service manager Stephen Golden can probably guide them (or rather the tech who fixed the issue, Jeff) on how to do it.
I came into work today to a conversation that was printed out and left on my tool box. Appears to be someone in the UK is having this very same issue. I am not sure if they are a member here, or if they just came across this thread on the forum.