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Discussion Starter · #21 · (Edited)
So, service manager finally called me back after I left a few messages. Told me that they submitted a design fault report to Jaguar with pics and information on the issue. At this point it is out of their hands as it really is a design issue. He did call corporate and talked to my case worker and updated her on it.

She called me a day later and told me at this point all they can do is wait - since this is such a one off issue (which I really don't think it is, just that it may only happen with FPs configured like mine) it is not high on their list of priorities. I found that odd, seeing as how this is a real safety issue - seat belts not working properly is just a no-no. The liability alone is too much.

Case worker is going to see about replacing my FP...I am willing to make some compromises on what its replaced with, but not much. Just have to work it out with them and see what the options are. Love my FP how it is so to get another FP without the issue would mean either giving up the ICTP or C&C package...and I use them both a lot, haha (the cooled front seats are great for after the gym). Not sure how it will turn out but will update folks.

For anyone who has an FP with the tech package (ICTP with Meridian sound system that has speakers on the rear seat panels) and the comfort and convenience package (with the electronic rear seat recline), please check your seat belts. It doesn't take much to see what the issue is.
 

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So, service manager finally called me back after I left a few messages. Told me that they submitted a design fault report to Jaguar with pics and information on the issue. At this point it is out of their hands as it really is a design issue. He did call corporate and talked to my case worker and updated her on it.

She called me a day later and told me at this point all they can do is wait - since this is such a one off issue (which I really don't think it is, just that it may only happen with FPs configured like mine) it is not high on their list of priorities. I found that odd, seeing as how this is a real safety issue - seat belts not working properly is just a no-no. The liability alone is too much.

Case worker is going to see about replacing my FP...I am willing to make some compromises on what its replaced with, but not much. Just have to work it out with them and see what the options are. Love my FP how it is so to get another FP without the issue would mean either giving up the ICTP or C&C package...and I use them both a lot, haha (the cooled front seats are great for after the gym). Not sure how it will turn out but will update folks.

For anyone who has an FP with the tech package (ICTP with Meridian sound system that has speakers on the rear seat panels) and the comfort and convenience package (with the electronic rear seat recline), please check your seat belts. It doesn't take much to see what the issue is.
My MY18 is configured this way, so I'm really hoping they figure this out. My kids are both in car seats for the foreseeable future so I don't need the seat belts in the rear for a bit, but this is clearly a safety issue that should be addressed. You shouldn't have to give up your desired packages, if anything they need to "upgrade" you.
 

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Discussion Starter · #24 ·
I haven't officially complained about this myself. But I also have the Prestige w/ Meridian and have noticed on several occasions the rear driver side seat belt getting stuck.

Check the rear passenger side too, bet you it also gets stuck. And it doesn't take much to do it.


I am certain this is a panel issue on all models that are configured this way but few have noticed.
 

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Discussion Starter · #25 ·
Update - looks like they have had a few more issues with the rear seat belts in other FPs. Corporate contact asked me to bring the FP into the dealership this week for their new contact on this issue to look it over (or have the service manager do some things to report back to him, not sure which). Nice they are looking into it...but still hate that I have had an FP that I can not fully utilize.


Will report back once I hear more.
 
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Just had this happen to me yesterday and had to switch my 6 year old's car seat to the other side and make my 10 year old ride in the middle seat. Not fun. I cannot seem to get it unstuck.
I have a Prestige with ICTP and comfort/convenience package and also noticed that the rear passenger seat belt became stuck when it was in use. Looking at the spot where the belt emerges from the panel, it appeared that the belt had positioned itself too far toward the center of the car. At that angle, it became stuck and would not extend or retract. I was able to "unstick" it and get it to retract by gently grabbing the belt where it emerges from the panel and gently pulling it towards the rear passenger door (away from the center of the car). I am concerned with the way this operates and will bring it to the attention of the service department next time I am at the dealership.
 

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Discussion Starter · #28 ·
Definitely report it to your dealership if you can...the more cases there are the quicker Jaguar will respond. Safety issue for sure. You should be able to pull the seat belt back towards the door and it should right itself. If not, then its an even more serious issue!
 

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Discussion Starter · #29 ·
Apparently, the engineer that Jaguar sent down seems to think this is a normal characteristic of the seat belt. I don't know that I have ever had a car where the seat belt binds, even more so such that it does not unbind unless the passenger fixes it.


Not going to be happy with what corporate comes back with, may have to take the case further.
 

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Apparently, the engineer that Jaguar sent down seems to think this is a normal characteristic of the seat belt. I don't know that I have ever had a car where the seat belt binds, even more so such that it does not unbind unless the passenger fixes it.


Not going to be happy with what corporate comes back with, may have to take the case further.
:mad:
 

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That is surprising. You'd think if there is any issue they'd jump all over it would be something related to basic safety features like seat belts not functioning correctly. Just seems like the potential legal liability would be huge, and hugely motivating.
 

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I for one will continue to encourage others to complain to corporate about the issue...as well as file one myself if my 18 has this problem when I take delivery. Perhaps they need more encouragement, since they seem to be lacking in common sense.
 

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Discussion Starter · #33 ·
Great news! So, a tech at my dealership was not happy with the Jaguar corporate engineer's decision and decided to see if there was anything else he could do. He actually found the problem and fixed it! Seat belts work as they should, not binding up and retracting on their own as they are supposed to. He sent the fix to the engineer and was actually rewarded and recognized for solving an issue Jaguar didn't think they had! So the fix is in the database and if you have the same problem, if the dealership says they can't fix it, you can refer them to Wilde Jaguar of Sarasota, FL and the service manager Stephen Golden who can definitely provide guidance on how to get it corrected.


Not only is the tech being recognized by Jaguar, but of course I sent a nice little thank you package to him and the service department for getting it all squared away. It was great that they took it upon themselves to try to get 100% satisfaction from their customer!


Anyway, FP is back in my hands with a fully functional back seat now, a fully functional ICTP (that update is amazing - wow, it is so much better than before) and even a fully functional USB connection (no more dropped connections). Seems my FP is pretty much perfect now!
 

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Great news! So, a tech at my dealership was not happy with the Jaguar corporate engineer's decision and decided to see if there was anything else he could do. He actually found the problem and fixed it! Seat belts work as they should, not binding up and retracting on their own as they are supposed to. He sent the fix to the engineer and was actually rewarded and recognized for solving an issue Jaguar didn't think they had! So the fix is in the database and if you have the same problem, if the dealership says they can't fix it, you can refer them to Wilde Jaguar of Sarasota, FL and the service manager Stephen Golden who can definitely provide guidance on how to get it corrected.


Not only is the tech being recognized by Jaguar, but of course I sent a nice little thank you package to him and the service department for getting it all squared away. It was great that they took it upon themselves to try to get 100% satisfaction from their customer!


Anyway, FP is back in my hands with a fully functional back seat now, a fully functional ICTP (that update is amazing - wow, it is so much better than before) and even a fully functional USB connection (no more dropped connections). Seems my FP is pretty much perfect now!
THIS IS GREAT NEWS!!! :D :D :D And totally deserving of all caps GR style.
 
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Discussion Starter · #36 ·
I don't think so. I know there was a case with Jaguar and it was updated but I don't think its widespread enough where they would have issued a TOPIX on it (but I don't have access to that information either).


I was told Jaguar was going to put it into their system for techs to see, but if you have an issue where your service department says they don't know how to fix it, have them call Wilde Jaguar of Sarasota, FL and the service manager Stephen Golden can probably guide them (or rather the tech who fixed the issue, Jeff) on how to do it.
 

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@Reckon, how long does the repair take? This is one of the things I want to check on pick up for my Prestige (once it finally makes it to the dealership) but not sure how I'd ask them about it if I'm not there is person. Ideally, I'd like it identified and fixed before I get there, since it's a 6.5 hour drive, but not sure how I'd add it to the pre-delivery letter.
 

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Discussion Starter · #38 ·
Doesn't take long from what I understood. A few hours - they have to pop open the panels and make a few adjustments. Most service departments will only fix something if they know its a problem or can replicate it. Might not be an issue when you take delivery, but when you do, check the seat belts and make sure a dealership staff member is there to see it and then report it to service. Would suck to take it back in but that might be the only option...best of luck!
 
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Thanks! I'll just be sure to check it first thing, that way the service department can hopefully fix it while we do the paperwork and stuff.
 

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I don't think so. I know there was a case with Jaguar and it was updated but I don't think its widespread enough where they would have issued a TOPIX on it (but I don't have access to that information either).


I was told Jaguar was going to put it into their system for techs to see, but if you have an issue where your service department says they don't know how to fix it, have them call Wilde Jaguar of Sarasota, FL and the service manager Stephen Golden can probably guide them (or rather the tech who fixed the issue, Jeff) on how to do it.
Thank you for the kind words, Reckon! I am Jeff, the Technician that was able to figure out and repair the concern with your vehicle. I just need to clarify some information though. As far as I know, the repair procedure was not put into their system, we also did not receive any awards from JLR for coming up with a solution for the concern. We do appreciate the Thank You package you sent to us!


I came into work today to a conversation that was printed out and left on my tool box. Appears to be someone in the UK is having this very same issue. I am not sure if they are a member here, or if they just came across this thread on the forum.
 
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