[Andy Marcus]

I just picked mine up and love everything about it. I was very disappointed with Jaguar as pretty much every single item that you would expect to be a standard feature was a paid add-on.

However, I am even more disappointed about the lack of connectivity. I ordered the car 3 months ago and have been eagerly awaiting it's arrival. One of the things that I was looking forward to was the internet enabled apps, icontrol apps, running apps via phone etc...

However, after picking it up, I have discovered that the car does not have any of these features. I was told for the first time that these features were not available to the Australian market. There is no sim card slot, there is nothing in the settings that allows for internet connectivity.

Does anyone know if Jaguar Australia is planning on releasing these? If so, will they require additional hardware or is it just a software update? Any other way around it?

FYI - I have ICTP

 

[MTHM]

I just picked mine up and love everything about it. I was very disappointed with Jaguar as pretty much every single item that you would expect to be a standard feature was a paid add-on.

However, I am even more disappointed about the lack of connectivity. I ordered the car 3 months ago and have been eagerly awaiting it's arrival. One of the things that I was looking forward to was the internet enabled apps, icontrol apps, running apps via phone etc...

However, after picking it up, I have discovered that the car does not have any of these features. I was told for the first time that these features were not available to the Australian market. There is no sim card slot, there is nothing in the settings that allows for internet connectivity.

Does anyone know if Jaguar Australia is planning on releasing these? If so, will they require additional hardware or is it just a software update? Any other way around it?

FYI - I have ICTP

I'm afraid that I am not an owner in Oz, but think that this is probably the most ridiculous thing I have heard from JLR.
My lower level Premium ICT has most of those apps.

 

[MAN]

No you're not alone!!!!!

I too was surprised that the SIM and Wi-Fi features are disabled by default for all cars in Australia! It turns out that this is due in part to the simple fact that Australia being so big there's no Vodafone mobile network coverage everywhere like the UK does for example, for traffic data, roadside assistance etc. This is daft, because we've got Telstra that has far superior coverage than Vodafone, so why can't we just source and use our own SIM?

So JLR, in their 'infinite wisdom' simply removed the SIM AND Wi-Fi features completely until something can be sorted out.

SIM Connectivity
1st - Why not just let us source our own SIM from a real telco (i.e. Telstra) rather than trying to do a deal with Vodafone?
2nd - Why not just give us a disclaimer indicating that not all mobile features will be available where there is no/poor coverage? I can live with that.

Wi-Fi Hotspot - GONE
Whilst the Mobile/SIM and Wi-Fi Connectivity features have been removed, I used to have the Wi-Fi Hotspot feature available until my dealer applied the ICTP 2.5 update... all Connectivity features have now been completely removed. The Connectivity option does not even show up at all in the settings anymore. What the?!?!?!

Wi-Fi Connectivity - APPS
So this I don't get - even though we don't have the SIM slot, why don't we at least have Wi-Fi Connectivity option so we can use the remote apps? Surely this can be re-enabled with a software patch?!?!

Future SIM Update - IMPORTANT
Here's the really disappointing bit. I was asking my local service department about when we're getting the SIM option. He indicated that since these aren't currently fitted to the car, they may not be allowed to install this in future due to warranty. If this is the case, words cannot express how very frustrated a lot of us Aussies are going to be. I too was really looking forward to traffic data and more on my ICTP.


So in short, I'm sure there are quite a number of us Aussies that are both surprised at the lack of these standard features the rest of the world gets to enjoy and the frustration/anger at possibly not even being able to have it activated in the future. C'mon JLR at least enabling Wi-Fi connectivity in the meantime so we can use the apps, and letting us just use our own SIM cards knowing that we don't have coverage in the bush/outback.


P.S. The same goes for variable speed sign recognition. Apparently the system is not compatible with our road signs either (due to font used and height of the signs). A software update may not be enough to fix this. I'm disappointed then that I don't get to see the current speed limit on my dashboard. Gee, I'd even be happy if they simply showed the same speed limit on the map in my dashboard so I at least know what the posted limit is. Again, I'd be happy with a disclaimer I have to accept to enable this.

 

[redonebe]

:crying:
I am not an Aussie owner but i have a simular experience. In Belgium the internet connectivity is optional. We can buy the ICTP but we need to pay extra to get the connectivity. I don't need this functionality so did not take the optional connectivity pack.

Now i have satnav but no traffic warnings because this system don't use TMC anymore. Need an additional Tomtom to navigate. Crazy in such a car.

Come on JLR. Give us a possibility to use our smartphones for connectivity or any other way to get traffic information. My previous car from 2011 was more advanced as this one is.

 

[Trek]

Wow. Just... wow! And we Americans are bi#*hing and moaning. We have everything in our F-Paces and a comparatively cheap purchase price too. Even UK buyers got cheated. The FEs in the UK don't come with Adaptive Cruise Control. Wow. Just wow. We're a bunch of privileged Americans, yet we whine about this and that. I'm guilty too. Except for limiting exterior color selections in the FE, the American market was basically favored above all other markets.

 

[redonebe]

Wow. Just... wow! And we Americans are bi#*hing and moaning. We have everything in our F-Paces and a comparatively cheap purchase price too. Even UK buyers got cheated. The FEs in the UK don't come with Adaptive Cruise Control. Wow. Just wow. We're a bunch of privileged Americans, yet we whine about this and that. I'm guilty too. Except for limiting exterior color selections in the FE, the American market was basically favored above all other markets.

I paid 60K € for a 2.0D Prestige. You can't compare our prestige version with the USA version. It's more a base version with leather seats. And no traffic warning etc.:crying::crying::crying:

You lucky b#*>

 

[Jman97]

Wow. Just... wow! And we Americans are bi#*hing and moaning. We have everything in our F-Paces and a comparatively cheap purchase price too. Even UK buyers got cheated. The FEs in the UK don't come with Adaptive Cruise Control. Wow. Just wow. We're a bunch of privileged Americans, yet we whine about this and that. I'm guilty too. Except for limiting exterior color selections in the FE, the American market was basically favored above all other markets.

I think most manufacturers favor the American market, besides maybe hyundai in South Korea. But I don't think I've ever heard of an instance where the American market is favored this much over other countries. I would complain to your respective Jaguar corporate HQ's and even your dealerships. Thats messed up they even took wifi connectivity away from you.

P.S. I love australia, if everyone didn't drive on the opposite side of the road and you didn't have those GIGANTIC spiders and poisonous snakes everywhere I might have considered movie there >

 

[MAN]

Sadly we Australians actually do miss out on a lot here. It comes down to population size and what importers can get away with. The same product shipping from China to both the US and Australia can cost a bucket load more here... all because they can often get away with charging what we call the "Australia Tax" to make a healthy profit... because they get away with it. This even goes for digital downloads where there's $0 shipping cost.

So yeah, we're often ripped off. And being a smaller market, we're often overlooked or get some things much later than other parts of the world. A lot of Amazon products won't even ship here, or the costs of doing so are stupid. Sigh. But at least I have my F-Pace
@Jman97 - By the way, what to you mean "GIGANTIC spiders and poisonous snakes everywhere"??? Forget the venomous snakes... and there are a great many nasty spiders that are even smaller than a fingernail

Anyhow, yes it sucks that there are no Connectivity features whatsoever. As "redonebe" said, it'd be nice if we could at least connect via our phones to get traffic etc. C'mon, give us something.

 

[Jman97]

Sadly we Australians actually do miss out on a lot here. It comes down to population size and what importers can get away with. The same product shipping from China to both the US and Australia can cost a bucket load more here... all because they can often get away with charging what we call the "Australia Tax" to make a healthy profit... because they get away with it. This even goes for digital downloads where there's $0 shipping cost.

So yeah, we're often ripped off. And being a smaller market, we're often overlooked or get some things much later than other parts of the world. A lot of Amazon products won't even ship here, or the costs of doing so are stupid. Sigh. But at least I have my F-Pace

@Jman97 - By the way, what to you mean "GIGANTIC spiders and poisonous snakes everywhere"??? Forget the venomous snakes... and there are a great many nasty spiders that are even smaller than a fingernail

Anyhow, yes it sucks that there are no Connectivity features whatsoever. As "redonebe" said, it'd be nice if we could at least connect via our phones to get traffic etc. C'mon, give us something.

Ive seen those spiders in some videos that are HUGE! I think they are called the huntsman spider
But yes you have all types of crazy arachnoids and snakes over there. Ive seen pictures and videos of them in your toilets! Gives me nightmares!

 

[MAN]

Ive seen those spiders in some videos that are HUGE! I think they are called the huntsman spider
But yes you have all types of crazy arachnoids and snakes over there. Ive seen pictures and videos of them in your toilets! Gives me nightmares!

The Huntsmen is not venomous.Yes they're big, can move fast/jump and may bite if threatened (one idiot I know tested this out) but that's it. Mostly, they're afraid of us and just run away. Still hate it when they come in the house, but that's rare where I live.

Don't know what videos you've seen but we are civilised enough that we have toilets indoors these days Though you might find this clip funny. Some lines from this song we used to sing as kids

Yes we do have some of the most venomous snakes and spiders in the world here, but the scary stories are largely overdone.

 

[Jman97]

The Huntsmen is not venomous.Yes they're big, can move fast/jump and may bite if threatened (one idiot I know tested this out) but that's it. Mostly, they're afraid of us and just run away. Still hate it when they come in the house, but that's rare where I live.

Don't know what videos you've seen but we are civilised enough that we have toilets indoors these days Though you might find this clip funny. Some lines from this song we used to sing as kids https://www.youtube.com/watch?v=TjDAiq2-xeU

Yes we do have some of the most venomous snakes and spiders in the world here, but the scary stories are largely overdone.

Great video! Haha, but good to know that Australia isn't overrun with spiders and snakes. I saw a show on the discovery channel about the red back spider, they said they are a close relative to the infamous black widow spider we have here in the States. I love talking to people who live in different countries, you learn so much haha

 

[Hutchy]

I just picked mine up and love everything about it. I was very disappointed with Jaguar as pretty much every single item that you would expect to be a standard feature was a paid add-on.

However, I am even more disappointed about the lack of connectivity. I ordered the car 3 months ago and have been eagerly awaiting it's arrival. One of the things that I was looking forward to was the internet enabled apps, icontrol apps, running apps via phone etc...

However, after picking it up, I have discovered that the car does not have any of these features. I was told for the first time that these features were not available to the Australian market. There is no sim card slot, there is nothing in the settings that allows for internet connectivity.

Does anyone know if Jaguar Australia is planning on releasing these? If so, will they require additional hardware or is it just a software update? Any other way around it?

FYI - I have ICTP

I agree entirely. Giuven the quality and market positioning of JLR many items on the FP should be standard - even have to pay extra for better quality floor mats! The apparent inability to get the SIM or the Road Sign Recognition on Australian cars is really not good at all. Despite these minor moans and groans it's a lovely car which is way ahead of the competition - and fantastic to drive (which at the end of the day is what its all about).

 

[ExOz]

I agree entirely. Giuven the quality and market positioning of JLR many items on the FP should be standard - even have to pay extra for better quality floor mats! The apparent inability to get the SIM or the Road Sign Recognition on Australian cars is really not good at all. Despite these minor moans and groans it's a lovely car which is way ahead of the competition - and fantastic to drive (which at the end of the day is what its all about).

Off Topic:-

Your post reminded me about a question raised during a recent visit "Down Under".

I had the opportunity to drive an Audi and a Mercedes, both very well equipped with Nav etc. etc., seemingly all the bells and whistles.

To my astonishment, neither of these vehicles had a built-in garage door opener, called "Homelink" here in the States. Each owner had a stand-alone push button gizmo on their key ring.

Is it possible that there is some regulatory restriction in OZ about radio frequencies, telematics etc. that also curtails the features that are available on your versions of the F Pace?

 

[Macandjen]

Hi There,
My 1st post though have watched all forums for months....

I live in Sydney and have recently picked up my Portfolio 30d. Had to go straight back in to the dealer after I had some issues I noticed after my drive home from the dealer (bonnet alignment (fixed), deep dent in backseat leather (fixed), boot trim fallen off on one side (ordered replacement from UK), ridiculously loud bluetooth ringtone with android (no solution), and creased driver seat leather (deemed within standards!)).

I have to agree with you all about the lack of SIM card, WiFi, internet, sign recognition etc ( Am I correct that therefore no apps ?). I am livid about a) not getting those functions and b) being deceived by omission that we would not get them.

I also was NEVER advised during the buying process about any of this.....and I dealt with 3 salespeople ( 2 "moved on" during the buying process!!). Mind you I heard squiddly from the dealer at all until they told me 2 weeks early that the car was prep'd and ready and on the floor. I had been waiting for a delivery update as I needed to detail and sell my old SUV, so wasn't too impressed with that either.

I strongly doubt that we will ever get those features now. I think they are factory fit options.

When I get time I might explore whether I/we have an argument or case. I am in no way a legal person but I think that between the scant caviats in the glossy, no mention of the missing things (in my contract), and no mention from the dealer or Jaguar Australia over 5 months, that we may have a valid gripe.

Obviously, I love driving the car etc, but the sales process for me is/was abysmal.

Regards......

 

[Trek]

Good heavens! There should be a law. Someone should be arrested. How does JLR get away with this kind of abuse? The government should do what they did with Johnny Depp's dog.

 

[Hutchy]

I too am disappointed. Have today asked my dealer about absence of Road Sign Recognition which I thought was enabled and retrofit of internet connectivity, although I believe it is a factory fitted option so may not be possible. Also asked if the ICTPro update is available in Australia. Also agree re having to pay for items that on comparable luxury cars would come as standard. Apart from that I am delighted, its a superb car!

 

[MAN]

Yes Macandjen, the lack of SIM and WiFi connectivity means that there is absolutely no App connectivity option.... zip... nadda!!!! (this includes both remote start and navigation handover (both of which would be nice considering the hot summer sun we're getting at the moment).

This information was clearly omitted. When I bought the car, I had first assumed that they had the SIM socket pre-installed on all models. When I didn't see it the FE demo I drove, I did ask and was told about some local issues preventing it for the time being and that it would likely become available next (this) year. What I didn't know until AFTER the sale from a service guy that JLR would likely not allow them to retrofit the SIM module due to warranty. I must say that made me very agitated.

At this stage, we can only hope that a lot of kicking and screaming by all of us might get their attention (but being a smaller market than the US etc. who knows if they'd even care).

My suggestions had been:
- Software update to turn on WiFi to allow us to tether via our phones to (A) get traffic and weather data when activated and (B) get the remote apps working
- In lieu of traffic sign recognition, still present the assumed speed limit on the electronic dash (as I've only seen in overseas images/videos) - show an 'accuracy' disclaimer if need be
- Allow service departments to fit the SIM module when available in our market (assuming we're ever privileged to get it)
- Anything else?

P.S. I too had the loud Android ring tone that made me jump up and out through the sunroof each time. I now have an iPhone, which was just one incentive to switch.

 

[PemM34%2]

Yeah....but, like you said....they're STILL nasty!

 

[Macandjen]

Hi "Andy Marcus"
Just a suggestion.......but it may gather in posts from more Aussies who also are disappointed about no connectivity nor SIM, if you or a moderator change the thread name to something like "No SIM, WiFi or Apps in Australia! " It can't hurt and may help with leverage over JLR Australia ( yes, I am being optimistic I know ). Cheers.

 

[djp87]

Hi all! First post here, based in Melbourne.

We are lucky enough to own both an I-Pace (MY19) and F-Pace (MY17). The I-Pace comes standard with SIM capability, you just have to add your own SIM card (on any network - we use Telstra).

Given the I-Pace has this capability with ICTP, I looked into adding connectivity to the F-Pace and it looks like it's possible. I'll post back here with an update if we're able to get it going