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Discussion Starter · #1 · (Edited)
In November of 2019, I posted this:
Red Pocket Mobile Setup Working (And that post was based on this post: FreedomPop SIM Success)

EDIT: I have edited the parts of this post which are unrelated.

And I have had zero problems with 3G/4G connections for a couple of years. But a couple of weeks back I had an outage of the ICTP: black screen, nothing worked, etc. All while the car was running. When we got to a safe location, I pulled over, turned off and turned on the fpace. The ICTP came back up and things seemed fine.

But I hadn't noticed I was getting the "No mobile data connection" icon. Oddly enough, XM Radio was working fine. It (XM) shows just some of the presets with their icons, and some with default XM Radio icons.

Today I set about to try to reconnect the Red Pocket Mobile SIM. I removed/reinserted it, waited, etc. (based on some posts here) but it never connected and no 3G or 4G mobile connection icon was ever shown.

When attempting to set up the SIM, I turn off Auto Select Network and add the Red Pocket Mobile MMSC site to the network name. I am not using username or password. This is how it was originally set up. I am unable to see a place to enter the MMS proxy, port, etc. I don't remember if it was there before...

So the system is in a very weird state: the ICTP does not show that I have a connection, but I am getting XM Radio...so it must be working. On the other hand, I can't get to Live and check the weather in my own town, so maybe it is not working.

I'll check if I can get to traffic tomorrow.

Any idea what's up? I'm stumped but certainly want to get to the bottom of this.

Thanks, all.
 

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The XM radio doesnt use data. You dont need a sim card at all for that. You need the sim for internet radio, like spotify or deezer, traffic and a few other things I am not remembering. I dont know anything about Red Rocket, but I would make sure that account is paid up and should be working before troubleshooting the car. It has been a few years since I looked at the settings, but I am pretty sure those manual boxes only show when you move the slider switch from auto to the other option. Based on my experience, be very gentle with the sim card reader.
 

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Discussion Starter · #3 · (Edited)
The XM radio doesn't use data. You don't need a sim card at all for that.
Good catch (had to double check) you are correct.

Red Pocket account paid up, no issues. In fact, they are just a cellular data reseller. In the case of the GSMA FPace, I was getting data from AT&T.

I did notice that the ICTP no longer shows the AT&T default connectivity, even after attempting to remove the new connection.
 

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I'm pretty sure ATT has discontinued 3G. No 4G possible on the F-pace. I just use my phones hotspot for data. Not as easy but works.
 

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Discussion Starter · #7 · (Edited)
Verified: no traffic or Live data.

Do these SIM chips go bad or was it the ICTP "outage" that killed something?

EDIT: I just ordered a SIM card adaptor so that I can check the chip.
 

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18 was the 1st year for 4g on F Pace….
 

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Discussion Starter · #9 · (Edited)
The story so far...
Obviously the 3G shutdown may be part of the problem. Additionally, the compatible device list may have changed because of it. Still, I personally think that if that GSMA 3G shutdown affected the LG device in this vehicle then this forum would be wild with activity.
 

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Discussion Starter · #10 · (Edited)
A couple of different calls to Red Pocket Mobile, one good one mediocre. First guy did a complete reset of everything he could see (as far as my account) but that did nothing. Second person told me the device was no longer on the supported GSMA list. Suuuuure, right. (wink wink)

After reading up online (even more) I found that there was a mix of 3G and 4G devices Jag used around that time. One post on this forum had the owner mention his SVR from that year was 3G or 4G, but his wife's EPace had 4G.

So I called Jaguar USA. First call served up a terse and hurried person who just told me to go get the dealer to update it with little other information to go by. My main question was: is the cellular device in my vehicle (which is an LG Electronics Inc TL3HEB-N) a 3G or 4G device. No, just go to your dealer. Gee, thanks.

Second call there gave me a really cool agent, and while she could not give me the answer to that question she did tell me this:
1) If I did have a 3G device I would have received a letter from JLR stating such.
2) As for the two possible devices in my vehicle, the IMC was up to date, but my TCU was version 16.2 and the most current version was 20.2. Her idea of updating the TCU was that it was highly likely to fix the connectivity problem caused by the shutdown of 3G. She suggested that I have the dealer do this since, if anything went wrong, at least I wouldn't have to tow it there later. She mentioned that JLR is doing less SOTA updates since some of them do go wrong.

I am unsure of the connection between updating the TCU and updating the ICTP, but my ICTP version is S21B_21.37.2-778242. Some of my stuff was getting updated.

I have a service appointment next week anyway so will add this to their list of things to do. Hopefully the TCU won't get bricked like many other posts on this forum.
 

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Since you are not getting anywhere, try pulling the telematics fuse behind the little flap half way up the trunk wall. I think it is number 20. It is red. There is no downside. Nothing will be changed or lost. That resets the wifi, I dont really know if the cellular functions are in that fuse too. But what the hell, it is easy and free.
 

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Discussion Starter · #13 ·
Since my FPace was in for yearly service, I mentioned this problem to them. Was told that all the tech had to do was turn on the mobile data and enter (login/site) information and it started working. They downloaded the latest ICTP software and everything began working.

This all made me laugh because I had turned the mobile data on and off so many times that I had forgotten where I left it set.

Notes:
1. The call to JLR actually netted bad information. According to my service advisor Jaguar doesn't just automatically drop new TCP software on it, they actually have to have a specific problem with your unit, at which time they grab a copy of your data and send it in, etc. Sounds like custom fixes are made if something is truly wrong.

2. I needed mobile data to get the latest update, but I needed the latest update to get mobile data. I can only laugh at this. Using wifi would get around both of those and get the update first.

At any rate, everything is now working fine.
 
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