The XM radio doesnt use data. You dont need a sim card at all for that. You need the sim for internet radio, like spotify or deezer, traffic and a few other things I am not remembering. I dont know anything about Red Rocket, but I would make sure that account is paid up and should be working before troubleshooting the car. It has been a few years since I looked at the settings, but I am pretty sure those manual boxes only show when you move the slider switch from auto to the other option. Based on my experience, be very gentle with the sim card reader.
Mobile Connectivity Stopped Working
In November of 2019, I posted this:
Red Pocket Mobile Setup Working (And that post was based on this post: FreedomPop SIM Success)
EDIT: I have edited the parts of this post which are unrelated.
And I have had zero problems with 3G/4G connections for a couple of years. But a couple of weeks back I had an outage of the ICTP: black screen, nothing worked, etc. All while the car was running. When we got to a safe location, I pulled over, turned off and turned on the fpace. The ICTP came back up and things seemed fine.
But I hadn't noticed I was getting the "No mobile data connection" icon.Oddly enough, XM Radio was working fine. It (XM) shows just some of the presets with their icons, and some with default XM Radio icons.
Today I set about to try to reconnect the Red Pocket Mobile SIM. I removed/reinserted it, waited, etc. (based on some posts here) but it never connected and no 3G or 4G mobile connection icon was ever shown.
When attempting to set up the SIM, I turn off Auto Select Network and add the Red Pocket Mobile MMSC site to the network name. I am not using username or password. This is how it was originally set up. I am unable to see a place to enter the MMS proxy, port, etc. I don't remember if it was there before...
So the system is in a very weird state: the ICTP does not show that I have a connection, but I am getting XM Radio...so it must be working. On the other hand, I can't get to Live and check the weather in my own town, so maybe it is not working.
I'll check if I can get to traffic tomorrow.
Any idea what's up? I'm stumped but certainly want to get to the bottom of this.
Thanks, all.
Red Pocket Mobile Setup Working (And that post was based on this post: FreedomPop SIM Success)
EDIT: I have edited the parts of this post which are unrelated.
And I have had zero problems with 3G/4G connections for a couple of years. But a couple of weeks back I had an outage of the ICTP: black screen, nothing worked, etc. All while the car was running. When we got to a safe location, I pulled over, turned off and turned on the fpace. The ICTP came back up and things seemed fine.
But I hadn't noticed I was getting the "No mobile data connection" icon.
Today I set about to try to reconnect the Red Pocket Mobile SIM. I removed/reinserted it, waited, etc. (based on some posts here) but it never connected and no 3G or 4G mobile connection icon was ever shown.
When attempting to set up the SIM, I turn off Auto Select Network and add the Red Pocket Mobile MMSC site to the network name. I am not using username or password. This is how it was originally set up. I am unable to see a place to enter the MMS proxy, port, etc. I don't remember if it was there before...
I'll check if I can get to traffic tomorrow.
Any idea what's up? I'm stumped but certainly want to get to the bottom of this.
Thanks, all.
1 - 20 of 27 Posts
Good catch (had to double check) you are correct.The XM radio doesn't use data. You don't need a sim card at all for that.
Red Pocket account paid up, no issues. In fact, they are just a cellular data reseller. In the case of the GSMA FPace, I was getting data from AT&T.
I did notice that the ICTP no longer shows the AT&T default connectivity, even after attempting to remove the new connection.
I'm pretty sure ATT has discontinued 3G. No 4G possible on the F-pace. I just use my phones hotspot for data. Not as easy but works.
4g is possible for some. My 2020 does just fine. From what I read online, even if you have a 3g car you will still get 2g.
2019 models did receive a 4G radio. Mine would wander between 3G and 4G depending on where I was driving.
Verified: no traffic or Live data.
Do these SIM chips go bad or was it the ICTP "outage" that killed something?
EDIT: I just ordered a SIM card adaptor so that I can check the chip.
Do these SIM chips go bad or was it the ICTP "outage" that killed something?
EDIT: I just ordered a SIM card adaptor so that I can check the chip.
18 was the 1st year for 4g on F Pace….
The story so far...
Obviously the 3G shutdown may be part of the problem. Additionally, the compatible device list may have changed because of it. Still, I personally think that if that GSMA 3G shutdown affected the LG device in this vehicle then this forum would be wild with activity.
Obviously the 3G shutdown may be part of the problem. Additionally, the compatible device list may have changed because of it. Still, I personally think that if that GSMA 3G shutdown affected the LG device in this vehicle then this forum would be wild with activity.
A couple of different calls to Red Pocket Mobile, one good one mediocre. First guy did a complete reset of everything he could see (as far as my account) but that did nothing. Second person told me the device was no longer on the supported GSMA list. Suuuuure, right. (wink wink)
After reading up online (even more) I found that there was a mix of 3G and 4G devices Jag used around that time. One post on this forum had the owner mention his SVR from that year was 3G or 4G, but his wife's EPace had 4G.
So I called Jaguar USA. First call served up a terse and hurried person who just told me to go get the dealer to update it with little other information to go by. My main question was: is the cellular device in my vehicle (which is an LG Electronics Inc TL3HEB-N) a 3G or 4G device. No, just go to your dealer. Gee, thanks.
Second call there gave me a really cool agent, and while she could not give me the answer to that question she did tell me this:
1) If I did have a 3G device I would have received a letter from JLR stating such.
2) As for the two possible devices in my vehicle, the IMC was up to date, but my TCU was version 16.2 and the most current version was 20.2. Her idea of updating the TCU was that it was highly likely to fix the connectivity problem caused by the shutdown of 3G. She suggested that I have the dealer do this since, if anything went wrong, at least I wouldn't have to tow it there later. She mentioned that JLR is doing less SOTA updates since some of them do go wrong.
I am unsure of the connection between updating the TCU and updating the ICTP, but my ICTP version is S21B_21.37.2-778242. Some of my stuff was getting updated.
I have a service appointment next week anyway so will add this to their list of things to do. Hopefully the TCU won't get bricked like many other posts on this forum.
After reading up online (even more) I found that there was a mix of 3G and 4G devices Jag used around that time. One post on this forum had the owner mention his SVR from that year was 3G or 4G, but his wife's EPace had 4G.
So I called Jaguar USA. First call served up a terse and hurried person who just told me to go get the dealer to update it with little other information to go by. My main question was: is the cellular device in my vehicle (which is an LG Electronics Inc TL3HEB-N) a 3G or 4G device. No, just go to your dealer. Gee, thanks.
Second call there gave me a really cool agent, and while she could not give me the answer to that question she did tell me this:
1) If I did have a 3G device I would have received a letter from JLR stating such.
2) As for the two possible devices in my vehicle, the IMC was up to date, but my TCU was version 16.2 and the most current version was 20.2. Her idea of updating the TCU was that it was highly likely to fix the connectivity problem caused by the shutdown of 3G. She suggested that I have the dealer do this since, if anything went wrong, at least I wouldn't have to tow it there later. She mentioned that JLR is doing less SOTA updates since some of them do go wrong.
I am unsure of the connection between updating the TCU and updating the ICTP, but my ICTP version is S21B_21.37.2-778242. Some of my stuff was getting updated.
I have a service appointment next week anyway so will add this to their list of things to do. Hopefully the TCU won't get bricked like many other posts on this forum.
Since you are not getting anywhere, try pulling the telematics fuse behind the little flap half way up the trunk wall. I think it is number 20. It is red. There is no downside. Nothing will be changed or lost. That resets the wifi, I dont really know if the cellular functions are in that fuse too. But what the hell, it is easy and free.
Cool. Will give that a try. Thanks!
Since my FPace was in for yearly service, I mentioned this problem to them. Was told that all the tech had to do was turn on the mobile data and enter (login/site) information and it started working. They downloaded the latest ICTP software and everything began working.
This all made me laugh because I had turned the mobile data on and off so many times that I had forgotten where I left it set.
Notes:
1. The call to JLR actually netted bad information. According to my service advisor Jaguar doesn't just automatically drop new TCP software on it, they actually have to have a specific problem with your unit, at which time they grab a copy of your data and send it in, etc. Sounds like custom fixes are made if something is truly wrong.
2. I needed mobile data to get the latest update, but I needed the latest update to get mobile data. I can only laugh at this. Using wifi would get around both of those and get the update first.
At any rate, everything is now working fine.
This all made me laugh because I had turned the mobile data on and off so many times that I had forgotten where I left it set.
Notes:
1. The call to JLR actually netted bad information. According to my service advisor Jaguar doesn't just automatically drop new TCP software on it, they actually have to have a specific problem with your unit, at which time they grab a copy of your data and send it in, etc. Sounds like custom fixes are made if something is truly wrong.
2. I needed mobile data to get the latest update, but I needed the latest update to get mobile data. I can only laugh at this. Using wifi would get around both of those and get the update first.
At any rate, everything is now working fine.
An FYI: The problem has resurfaced. No traffic ("Traffic info isn't available now") and no weather info. Everything updated, new maps, confirmed the data plan is active and paid up, etc. Problem occurs with the 4G symbol in view and four bars. The 4G symbol comes and goes, though, and I often get the No Connection symbol.
Tried to select a previous destination to navigate to and the system was remarkably slow in rendering the route. When I started driving the nav voice did not tell me to "Navigate to the highlighted route and the route guidance will begin." This is really odd.
Tried logging into navigation to see if perhaps it was related, and got the message, "Sorry. There was a problem on our end. Please sign in later."
Data usage on my data plan is really low: 0.5 GB used this month.
Just sharing my unhappiness.
Tried to select a previous destination to navigate to and the system was remarkably slow in rendering the route. When I started driving the nav voice did not tell me to "Navigate to the highlighted route and the route guidance will begin." This is really odd.
Tried logging into navigation to see if perhaps it was related, and got the message, "Sorry. There was a problem on our end. Please sign in later."
Data usage on my data plan is really low: 0.5 GB used this month.
Just sharing my unhappiness.
I have and have had the same problem on my 2018. It has the latest updates and a supply of data, but will not display traffic or weather etc. I paid the one-year fee to extend its JLR connectivity. My data connection is active. Don't really know where to go next as this all worked a few months ago. Not willing to pay the dealer to figure this out.... Really shouldn't have to....An FYI: The problem has resurfaced. No traffic ("Traffic info isn't available now") and no weather info. Everything updated, new maps, confirmed the data plan is active and paid up, etc. Problem occurs with the 4G symbol in view and four bars. The 4G symbol comes and goes, though, and I often get the No Connection symbol.
Tried to select a previous destination to navigate to and the system was remarkably slow in rendering the route. When I started driving the nav voice did not tell me to "Navigate to the highlighted route and the route guidance will begin." This is really odd.
Tried logging into navigation to see if perhaps it was related, and got the message, "Sorry. There was a problem on our end. Please sign in later."
Data usage on my data plan is really low: 0.5 GB used this month.
Just sharing my unhappiness.
The whole "Sorry. There was a problem on our end" issue may have legs. I spotted a post yesterday (can't find atm) where someone mentioned that JLR servers don't always work correctly when the monthly map updates are released. As a lifer in the software industry I find it ridiculous that a content update would affect someone's login, but there it is. It still doesn't explain why only a few of us are experiencing the problem.
Finally go to my service appointment today. Here is what I left with them:
(1)
Telematics:
• 4G radio comes and goes. Sometimes connected, sometimes get the no connection icon.
• No traffic information is being shown. Getting error message: "Traffic info isn't available now."
• No Jaguar Live -> so no weather, nor any other Live services.
• No online media is available.
The SIM card has been tested in a cell phone and works as expected.
This is the second time this is being worked on, the last being on July 29.
(2)
Battery issues:
• When washing the car (yesterday) I had the doors open only to wipe edges then closed them promptly. Still the "Low battery. Please start engine" message was shown. Battery? Battery gateway module?
• Auto Start/Stop stopped working approximately one month ago. (May be related?)
(3)
• Navigation always displays "Please log in again." Won't stay logged in.
• Tried to select a previous destination to navigate to and the system was very, very slow in rendering the route. When I started driving the nav voice did not tell me to "Navigate to the highlighted route and the route guidance will begin."
• Tried logging in to navigation to see if it was related, and got the message, "Sorry. There was a problem on our end. Please sign in later."
• Data usage on my data plan is really low: 0.5 GB used this month.
.
.
.
And just as I added this to the story, I get a text from my service advisor:
"...My lead tech has verified that the data connection when trying to connect to the web is not working. This will be a situation which will requires us to start a "TA" (technical assistance) case with engineering - will need the vehicle for a minimum of 3 to 5 business days for sending data to them and waiting on replies on how they want us to proceed - it could end up bein a "TCU" (telematics unit) replacement but we have to go through the required steps with Jag on how to process it. We can keep the car here and proceed if you can leave it with us - and I'd hope to have an update for you by Tuesday next week - keep in mind if parts require replacing that we will also likely need to special order the part in and that will also add days on to the turn around time. With regard to the rental, however anything after the first 2 days would be at your cost - Enterprise gives our clients a discounted rate of $70 a day."
So at least someone verified what I am seeing. I am not happy that my 3-year-old vehicle has a problem of this magnitude. I'm even more frustrated that my car will sit outside in their lot collecting dings and dirt while they wait for "a procedure" or parts from JLR. I'll likely have them put it back together and bring it home if I end up waiting for parts for more than 24 hours.
Also - regarding the battery: she mentioned that if there ever were a low battery message it will continue to show up, even with a slightly low battery. That seems odd but believable. Battery tested otherwise healthy. Battery control module being reset.
In the end, what a bunch o' crap. I'll share more as things change or get fixed - since I've previously found so much good information on this site I'd like to give back.
(1)
Telematics:
• 4G radio comes and goes. Sometimes connected, sometimes get the no connection icon.
• No traffic information is being shown. Getting error message: "Traffic info isn't available now."
• No Jaguar Live -> so no weather, nor any other Live services.
• No online media is available.
The SIM card has been tested in a cell phone and works as expected.
This is the second time this is being worked on, the last being on July 29.
(2)
Battery issues:
• When washing the car (yesterday) I had the doors open only to wipe edges then closed them promptly. Still the "Low battery. Please start engine" message was shown. Battery? Battery gateway module?
• Auto Start/Stop stopped working approximately one month ago. (May be related?)
(3)
• Navigation always displays "Please log in again." Won't stay logged in.
• Tried to select a previous destination to navigate to and the system was very, very slow in rendering the route. When I started driving the nav voice did not tell me to "Navigate to the highlighted route and the route guidance will begin."
• Tried logging in to navigation to see if it was related, and got the message, "Sorry. There was a problem on our end. Please sign in later."
• Data usage on my data plan is really low: 0.5 GB used this month.
.
.
.
And just as I added this to the story, I get a text from my service advisor:
"...My lead tech has verified that the data connection when trying to connect to the web is not working. This will be a situation which will requires us to start a "TA" (technical assistance) case with engineering - will need the vehicle for a minimum of 3 to 5 business days for sending data to them and waiting on replies on how they want us to proceed - it could end up bein a "TCU" (telematics unit) replacement but we have to go through the required steps with Jag on how to process it. We can keep the car here and proceed if you can leave it with us - and I'd hope to have an update for you by Tuesday next week - keep in mind if parts require replacing that we will also likely need to special order the part in and that will also add days on to the turn around time. With regard to the rental, however anything after the first 2 days would be at your cost - Enterprise gives our clients a discounted rate of $70 a day."
So at least someone verified what I am seeing. I am not happy that my 3-year-old vehicle has a problem of this magnitude. I'm even more frustrated that my car will sit outside in their lot collecting dings and dirt while they wait for "a procedure" or parts from JLR. I'll likely have them put it back together and bring it home if I end up waiting for parts for more than 24 hours.
Also - regarding the battery: she mentioned that if there ever were a low battery message it will continue to show up, even with a slightly low battery. That seems odd but believable. Battery tested otherwise healthy. Battery control module being reset.
In the end, what a bunch o' crap. I'll share more as things change or get fixed - since I've previously found so much good information on this site I'd like to give back.
I ended up having to pay to update my maps. Traffic and associated information began flowing again normally. Still learning more every day…..
Right, I saw your other thread. I'm glad you're up and running, stbentoak!
I think the difference with my vehicle is that my map/traffic issue might only be a symptom of the comings and goings of the connectivity. Incidentally, I printed out the (1) (2) (3) items above and handed it to my service advisor when we dropped the vehicle off. Normally I would expect someone to just shorthand all those notes, but she was really happy to see all of the data and testing I provided and handed those notes off to the tech. Personally, this is what I hoped for. Sometimes I feel like service advisors just digest the "problem" and the tech doesn't really know what to do because of it.
I think the difference with my vehicle is that my map/traffic issue might only be a symptom of the comings and goings of the connectivity. Incidentally, I printed out the (1) (2) (3) items above and handed it to my service advisor when we dropped the vehicle off. Normally I would expect someone to just shorthand all those notes, but she was really happy to see all of the data and testing I provided and handed those notes off to the tech. Personally, this is what I hoped for. Sometimes I feel like service advisors just digest the "problem" and the tech doesn't really know what to do because of it.
Today's news from my service advisor:
"...The shop foreman advised that the aftermarket SIM/data card is the issue - it is not compatible with the vehicle. He verified that by swapping a known good manufacturer SIM/data and from another vehicle and also when connecting to the wifi in the shop - all functions are working.
This potentially could have been from an update to the infotainment system which changed functionality - which will not be reversible. It wouldn't surprise me since most manufacturers do not like anything aftermarket to be compatible typically."
Okay, now that you have gotten a hearty laugh from that, she finally called me, at which point I schooled her on how GSMA data services and resellers work. I said unless JLR has their own SIM cards and cellular system then everything is aftermarket. I'm sure it went over her head.
Well, she said, we have SIM kits they are $50-something bucks and we set it up for you.
No, thanks. AT&T screwed me really good when I originally purchased the vehicle.
I'll just order another SIM card from RedPocket. Or maybe I'll just move on to using my phone hotspot. The SIM is really there for ease of use by my significant other.
I'm glad that everything is supposedly working correctly. I'm not glad that it took 3-4 days in the shop to do so.
"...The shop foreman advised that the aftermarket SIM/data card is the issue - it is not compatible with the vehicle. He verified that by swapping a known good manufacturer SIM/data and from another vehicle and also when connecting to the wifi in the shop - all functions are working.
This potentially could have been from an update to the infotainment system which changed functionality - which will not be reversible. It wouldn't surprise me since most manufacturers do not like anything aftermarket to be compatible typically."
Okay, now that you have gotten a hearty laugh from that, she finally called me, at which point I schooled her on how GSMA data services and resellers work. I said unless JLR has their own SIM cards and cellular system then everything is aftermarket. I'm sure it went over her head.
Well, she said, we have SIM kits they are $50-something bucks and we set it up for you.
No, thanks. AT&T screwed me really good when I originally purchased the vehicle.
I'll just order another SIM card from RedPocket. Or maybe I'll just move on to using my phone hotspot. The SIM is really there for ease of use by my significant other.
I'm glad that everything is supposedly working correctly. I'm not glad that it took 3-4 days in the shop to do so.
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