Since word is starting to spread on here I am relaying a recent Topix Field Action, K444NAS1: Telematics Unit.
This is applicable to those with flaky, inconsistent 3G connection and flaky wifi connecting. It is pretty widespread across various Jaguar models. I'd recommend you get in soon if this applies to your vehicle as telematics units are going to be in high demand. This is separate and distinct from ICTP though ICTP relies on the telematics communications platform.
IMPORTANT: If your 3G and wifi work well then there is NO need to worry about this. Also, new vehicles are supposed to be checked for this and held from delivery until it's fixed though I suspect anyone receiving vehicles recently or going forward shouldn't have to worry much about it. Even though the bulletin refers only to wifi flakiness it also applies to 3G problems,
It is a relatively easy fix though as noted elsewhere I think the service folks have to be sure to put vehicle into "SERVICE" mode to vehicle doesn't think it's being stolen and chopped up.
I've had mine done and gone from incredibly annoying 3G flakiness to 100% reliability. It has made my updated - and working - ICTP very very useful. Held a good 3G connnection yesterday all the way from Denver to Breckenridge with incredibly accurate traffic data the whole way on I-70.
NOTE: This post is not in any way meant to defend, promote or otherwise shill for Jaguar
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K444NAS1: Telematics
TECHNICAL BULLETIN
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
415-01
SUBJECT/CONCERN:
Service Action: Telematic Control Unit
F-PACE (X761). 2017
066598-079079
Solihull
Vehicles With: Telematics
MARKETS:
NAS
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
This is applicable to those with flaky, inconsistent 3G connection and flaky wifi connecting. It is pretty widespread across various Jaguar models. I'd recommend you get in soon if this applies to your vehicle as telematics units are going to be in high demand. This is separate and distinct from ICTP though ICTP relies on the telematics communications platform.
IMPORTANT: If your 3G and wifi work well then there is NO need to worry about this. Also, new vehicles are supposed to be checked for this and held from delivery until it's fixed though I suspect anyone receiving vehicles recently or going forward shouldn't have to worry much about it. Even though the bulletin refers only to wifi flakiness it also applies to 3G problems,
It is a relatively easy fix though as noted elsewhere I think the service folks have to be sure to put vehicle into "SERVICE" mode to vehicle doesn't think it's being stolen and chopped up.
I've had mine done and gone from incredibly annoying 3G flakiness to 100% reliability. It has made my updated - and working - ICTP very very useful. Held a good 3G connnection yesterday all the way from Denver to Breckenridge with incredibly accurate traffic data the whole way on I-70.
NOTE: This post is not in any way meant to defend, promote or otherwise shill for Jaguar
--------
K444NAS1: Telematics
TECHNICAL BULLETIN
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
415-01
SUBJECT/CONCERN:
Service Action: Telematic Control Unit
F-PACE (X761). 2017
066598-079079
Solihull
Vehicles With: Telematics
MARKETS:
NAS
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.