Jaguar F-Pace Forum banner

1 - 20 of 54 Posts

·
F Pace Expert
Joined
·
2,546 Posts
Discussion Starter #1
Since word is starting to spread on here I am relaying a recent Topix Field Action, K444NAS1: Telematics Unit.

This is applicable to those with flaky, inconsistent 3G connection and flaky wifi connecting. It is pretty widespread across various Jaguar models. I'd recommend you get in soon if this applies to your vehicle as telematics units are going to be in high demand. This is separate and distinct from ICTP though ICTP relies on the telematics communications platform.

IMPORTANT: If your 3G and wifi work well then there is NO need to worry about this. Also, new vehicles are supposed to be checked for this and held from delivery until it's fixed though I suspect anyone receiving vehicles recently or going forward shouldn't have to worry much about it. Even though the bulletin refers only to wifi flakiness it also applies to 3G problems,

It is a relatively easy fix though as noted elsewhere I think the service folks have to be sure to put vehicle into "SERVICE" mode to vehicle doesn't think it's being stolen and chopped up.

I've had mine done and gone from incredibly annoying 3G flakiness to 100% reliability. It has made my updated - and working - ICTP very very useful. Held a good 3G connnection yesterday all the way from Denver to Breckenridge with incredibly accurate traffic data the whole way on I-70.

NOTE: This post is not in any way meant to defend, promote or otherwise shill for Jaguar ;)

--------

K444NAS1: Telematics
TECHNICAL BULLETIN

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.


INFORMATION

SECTION:
415-01

SUBJECT/CONCERN:
Service Action: Telematic Control Unit

F-PACE (X761). 2017
066598-079079
Solihull
Vehicles With: Telematics

MARKETS:
NAS

CONDITION SUMMARY:

SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.

ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.
 

·
Registered
Joined
·
21 Posts
My remote app is flaky and starts the car maybe 10% of the time. Roughly 50% of the time, the app tells me that the car is unlocked, and a window and/or door is open when this is not the case. Do you think the telematics unit could be causing my problem?
 

·
F Pace Expert
Joined
·
2,546 Posts
Discussion Starter #3
My remote app is flaky and starts the car maybe 10% of the time. Roughly 50% of the time, the app tells me that the car is unlocked, and a window and/or door is open when this is not the case. Do you think the telematics unit could be causing my problem?
Would definitely ask service department about that, I recall someone else had similar and was fixed with new telematics. But, some many pieces in and out of vehicle are involved in Remote it's hard to tell.
 

·
Registered
Joined
·
933 Posts
My remote app is flaky and starts the car maybe 10% of the time. Roughly 50% of the time, the app tells me that the car is unlocked, and a window and/or door is open when this is not the case. Do you think the telematics unit could be causing my problem?
I have the exact same issue with my Remote app. I'm going to the dealer today for this and a few other issues. I will update if I get any noteworthy feedback from the dealer.
 

·
Registered
Joined
·
32 Posts
May sound like a dumb question but can someone please explain "Flaky 3G" to me?

As per my other post, I seem to have a 3G signal (3G icon on) but my system says "Unable to connect (015) error"

So when you say flaky are you talking poor 3G (cellular) service (reception) or a connect error issue like what I'm experiencing?
 

·
Registered
Joined
·
933 Posts
May sound like a dumb question but can someone please explain "Flaky 3G" to me?

As per my other post, I seem to have a 3G signal (3G icon on) but my system says "Unable to connect (015) error"

So when you say flaky are you talking poor 3G (cellular) service (reception) or a connect error issue like what I'm experiencing?
The 015 error appears (at lease in my experience) to be limited to Live Apps and is a different issue than flaky 3G. If your mobile data connection is turned on but the 3G symbol at the top right of the screen periodically changes to a "C" with a line through it, then it's flaky (i.e., doesn't maintain a constant connection).
 

·
Registered
Joined
·
32 Posts
That a relief....don't want be "flaky":D
 

·
Registered
Joined
·
148 Posts
Can't tell if this is related to in car wifi via 3G or wifi connectivity to third party WAP, e.g. home wifi or tethered to a cell phone. I for one have a lot of problems with trying to tether to my cell, because the car seems to forget my SSID every time I turn it off. To get it to tether back to my phone, I have to reenter the password every. single. time. If this will resolve that, I'll all in.
 

·
Registered
Joined
·
933 Posts
My 3G issue is exactly what's described in the bulletin above to a tee. Connection stays on for about 9 or 10 minutes and then, without fail, goes out for 2 - 4 minutes. Then the cycle repeats over and over. This is certainly not acceptable performance, especially if we're paying for our data plans.

In any case, my VIN is outside of the VIN reference range in the bulletin, but my dealer nonetheless has ordered me a new telematics module. Fingers crossed that this will help the 3G performance, as as well as the Remote app. performance.
 

·
Registered
Joined
·
77 Posts
My main complaint is just the lack of reliability with the remote start. If that's part of this issue, I'd be very interested. But since my dealer is 2 hours away, and I'd have to convince them to send the flatbed again, I'd really want to be confident that would be fixed.
 
  • Like
Reactions: jbedford

·
F Pace Expert
Joined
·
2,546 Posts
Discussion Starter #11 (Edited)
My main complaint is just the lack of reliability with the remote start. If that's part of this issue, I'd be very interested. But since my dealer is 2 hours away, and I'd have to convince them to send the flatbed again, I'd really want to be confident that would be fixed.
Maybe send them the bulletin and see what they say. Your remote start should work better. Maybe open case with Jaguar online or over phone to see if that gets any response from engineering folks? As I noted elsewhere remote start is tough to diagnose because there are so many moving pieces.

Have you tried remote start in a completely different geographic location, like on road trip or similar just to see if any difference! There are also some purely software telematics updates I think.

PS: also see this thread on another remote start problem siuation:

http://www.fpaceforum.com/forum/313905-post44.html
 
  • Like
Reactions: jbedford

·
Registered
Joined
·
77 Posts
I've tried different locations for Remote Start...there is no rhyme or reason...that I can figure. I'll read the other thread. I'll prolly just wait for first service to have them look at this.
 

·
Registered
Joined
·
2,240 Posts
Everyone, I've had my K444 update in place now for about 5 days and I'd like to give you guys some input on the success of this update. For me other than them not being able to get my car started after doing the update, once they figured that out things have been great. 3G is rock solid, I always have traffic, and my Live account is working great since I went into the online incontrol.jaguar.com portal and linked up my AT&T account again to the in-control account. I think with the telematics module replacement somehow that link between my AT&T account and the F-Pace VIN was lost. So if you are having 3G connectivity issues, I would definitely get into the dealer and push to get this update.

My Remote app works very well as well with this update, pretty much like it was previously. However, the Route Planner app is still a bit of a challenge. Its showing that my car is still parked on a side road I never parked it at since I opened it up on Saturday. I also can't seem to send new routes to the car, but for some reason the application can see what locations I've favorited or added (recent) from the car, even ones I added today. I've tried logging off and back on and no change, so something is wrong there. Is anyone else having issues with Route Planner in this way? I see some of you guys are having issues with remote start, but for me as I have good connectivity on the phone, I can normally start the car remotely perfectly fine. It also always has the right locations of my car as to where I last parked it. It also is very good at capturing the journeys I take and the details around the journeys like miles covered, mileage and route. Every once in a while the route is a tiny bit wonky in that is doesn't notice a corner or something and shows me driving through a field, but I'm assuming that is the car losing connectivity for a short stretch of time.

I am really interested in you guys who had the K444 update's experience with the Route Planner app. I'm using an iPhone, running iOS 10.2.1 Beta 4 (14D23) which could have an impact potentially.

In any case if you have 3G connectivity issues, go get the telematics change done. Just tell them to put it in Service mode before changing it so you don't end up with the issue my dealership had getting my car restarted!
 
  • Like
Reactions: EagleJag

·
Registered
Joined
·
86 Posts
My Remote app works very well as well with this update, pretty much like it was previously. However, the Route Planner app is still a bit of a challenge. Its showing that my car is still parked on a side road I never parked it at since I opened it up on Saturday. I also can't seem to send new routes to the car, but for some reason the application can see what locations I've favorited or added (recent) from the car, even ones I added today. I've tried logging off and back on and no change, so something is wrong there. Is anyone else having issues with Route Planner in this way?
Yes I have the exact same issue with my Route Planner app. I have deleted and reinstalled it, but cannot get it to work. I have had a little better success doing it online from my computer (https://jaguar.here.com/), but often it does not sync right away even though I have a perfect 3G connection in my FP.
 

·
F Pace Expert
Joined
·
2,546 Posts
Discussion Starter #16
Everyone, I've had my K444 update in place now for about 5 days and I'd like to give you guys some input on the success of this update. For me other than them not being able to get my car started after doing the update, once they figured that out things have been great. 3G is rock solid, I always have traffic, and my Live account is working great since I went into the online incontrol.jaguar.com portal and linked up my AT&T account again to the in-control account. I think with the telematics module replacement somehow that link between my AT&T account and the F-Pace VIN was lost. So if you are having 3G connectivity issues, I would definitely get into the dealer and push to get this update.

My Remote app works very well as well with this update, pretty much like it was previously. However, the Route Planner app is still a bit of a challenge. Its showing that my car is still parked on a side road I never parked it at since I opened it up on Saturday. I also can't seem to send new routes to the car, but for some reason the application can see what locations I've favorited or added (recent) from the car, even ones I added today. I've tried logging off and back on and no change, so something is wrong there. Is anyone else having issues with Route Planner in this way? I see some of you guys are having issues with remote start, but for me as I have good connectivity on the phone, I can normally start the car remotely perfectly fine. It also always has the right locations of my car as to where I last parked it. It also is very good at capturing the journeys I take and the details around the journeys like miles covered, mileage and route. Every once in a while the route is a tiny bit wonky in that is doesn't notice a corner or something and shows me driving through a field, but I'm assuming that is the car losing connectivity for a short stretch of time.

I am really interested in you guys who had the K444 update's experience with the Route Planner app. I'm using an iPhone, running iOS 10.2.1 Beta 4 (14D23) which could have an impact potentially.

In any case if you have 3G connectivity issues, go get the telematics change done. Just tell them to put it in Service mode before changing it so you don't end up with the issue my dealership had getting my car restarted!
My route planner works well as does remote EXCEPT:

* before telematics replacement (and 2.5 update just in case it matters) route planner was always wrong about car parked location, often by t no of miles. remote was usually very accurate.
* after it is reversed and opposite of what you have, route planner is accurate almost to the parking spot in a covered garage, remoteIs usually off by a few blacks.

Other than that route planner app works fine and route and destination points transfer to vehicle is very quick.
 

·
Registered
Joined
·
258 Posts
It appears, other than 1 post whose issue appear unrelated, all posters here have the "S" model. I have an R-Sport and fortunately have never experienced an issue with the route planner or remote start. This is far above my pay grade but is it possible this issue is more common on "S" model vehicles?
 

·
F Pace Expert
Joined
·
2,546 Posts
Discussion Starter #18
The telematics replacement, where needed, covers several jaguar vehicle lines and all f-pace models.
 

·
Registered
Joined
·
2,240 Posts
My route planner works well as does remote EXCEPT:

* before telematics replacement (and 2.5 update just in case it matters) route planner was always wrong about car parked location, often by t no of miles. remote was usually very accurate.
* after it is reversed and opposite of what you have, route planner is accurate almost to the parking spot in a covered garage, remoteIs usually off by a few blacks.

Other than that route planner app works fine and route and destination points transfer to vehicle is very quick.
Intersting, when they replaced the Telematics K444 they also did the 2.5 update. That kind of stuff (lack of consistency) makes it really hard for the technical folks to figure out these issues. I never use Route Planner much, so pretty much everything is great with my F-Pace now, but I would like to have remote working at some point.
 

·
Registered
Joined
·
933 Posts
Car was in today for the 2.5 update and telematics module replacement. Dealer just called told me that, while the update was performed, apparently the new telematics unit "crashed." Now they have to get another one. I wonder if this was a defective until or if this was dealer error. So, now...I just have to wait I guess.
 
1 - 20 of 54 Posts
Top