Today I had to use the roadside assistance for the first time. As many of you know, I have had many service issues with my F Pace (as many of you had) but the dealer and service have been excellent. On my way home, my tire pressure light came on and the tire was basically flat in a matter of seconds. Coming from an Audi which has some of the worst roadside assistance on the planet, I feared the worst. Well, I was pleasantly surprised.
I contacted them through the number on the app, and was greeted warmly by a nice lady who explained exactly how long it would take and how I would be contacted. Well, I received the text as I was told, but was also contacted by the technician who gave me an exact eta. I was then contacted by the original woman to make sure I had been contacted. It took about an hour or so to arrive and all went perfectly well. After he left, I was contacted again by the service company to make sure everything met my expectations. Very professional and I could not be happier. Mercedes is also exceptional but I did not expect this of Jaguar. Now, take a look at what I ran over. I tried to pull it out but it would not come free. I have no idea how I ran over that or even what it is.
I contacted them through the number on the app, and was greeted warmly by a nice lady who explained exactly how long it would take and how I would be contacted. Well, I received the text as I was told, but was also contacted by the technician who gave me an exact eta. I was then contacted by the original woman to make sure I had been contacted. It took about an hour or so to arrive and all went perfectly well. After he left, I was contacted again by the service company to make sure everything met my expectations. Very professional and I could not be happier. Mercedes is also exceptional but I did not expect this of Jaguar. Now, take a look at what I ran over. I tried to pull it out but it would not come free. I have no idea how I ran over that or even what it is.
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