#4: Yes, I gave them the Topix item. They couldn't figure it ot.
#6,7,8: It received the mega update earlier this year. Took them three days to apply it.
#9: I have tried three sim cards all from different carriers (AT&T, T-Mobile and FreedomPop). Same result. Edge connection only. All three work fine in my unlocked cellphone.
If you have the Topix number available for number 4, can you please post? If not, my lazy butt will search for it. I go for service on Monday and am hopeful that they will be able to fix that issue.