[Okie]

Took the F-PACE in to get the ICTP 2.5 update and all the other outstanding campaigns. Went to pick it up today and noticed a 4-5 inch scratch across the middle of the left back door. Probably somebody brushing against it with a rivet in their jeans or keys in their pocket.

I saw it immediately and pointed it out to the service manager. He came out and used rubbing compound on it to no avail. It was too deep. He took it back to the body shop to touch it up and came back in about 15 minutes. It looks better and isn't visible unless you get down and look at it, but there is a small dip where the scratch was the deepest.

Seven months of being careful with the car, and the first time it's out of our care at the dealership, they tear it up.

The service manager said he'd take care of it if we're not happy with the repair - I guess they're willing to get it into the body shop to completely respray and blend the door. Not sure I want to mess with that or not, but it's infuriating that people are so careless. The Mrs. is not at all happy about it.

 

[Cat Lady]

Took the F-PACE in to get the ICTP 2.5 update and all the other outstanding campaigns. Went to pick it up today and noticed a 4-5 inch scratch across the middle of the left back door. Probably somebody brushing against it with a rivet in their jeans or keys in their pocket.

I saw it immediately and pointed it out to the service manager. He came out and used rubbing compound on it to no avail. It was too deep. He took it back to the body shop to touch it up and came back in about 15 minutes. It looks better and isn't visible unless you get down and look at it, but there is a small dip where the scratch was the deepest.

Seven months of being careful with the car, and the first time it's out of our care at the dealership, they tear it up.

The service manager said he'd take care of it if we're not happy with the repair - I guess they're willing to get it into the body shop to completely respray and blend the door. Not sure I want to mess with that or not, but it's infuriating that people are so careless. The Mrs. is not at all happy about it.

:crying: I feel your pain. I hope it is resolved in a way that you are happy with.

 

[theweeb]

Sorry to hear that. I remember one of my new vehicles, first door ding was my own Home Depot car banging into the driver's door. I cussed and laughed about it, as I was so careful. That said, Post Pictures!

 

[SRazzle]

Is there anything that anyone can use to try and get the scratch out? I just picked up my Fpace last week and Ive noticed little scratches too in 2 places. Dealership tried to buff them out but I can still see them up close. Im super OCD drives my husband nuts but I want it to be perfect!! lol. I researched online and it says to use toothpaste? Huh? I dunno I dont want to make it worse. Any suggestions??

 

[baherrick]

Is there anything that anyone can use to try and get the scratch out? I just picked up my Fpace last week and Ive noticed little scratches too in 2 places. Dealership tried to buff them out but I can still see them up close. Im super OCD drives my husband nuts but I want it to be perfect!! lol. I researched online and it says to use toothpaste? Huh? I dunno I dont want to make it worse. Any suggestions??

If they are minor scratches you should be able to use a rubbing compound. There are many videos on You Tube describing the process. Good Luck!

 

[baherrick]

Took the F-PACE in to get the ICTP 2.5 update and all the other outstanding campaigns. Went to pick it up today and noticed a 4-5 inch scratch across the middle of the left back door. Probably somebody brushing against it with a rivet in their jeans or keys in their pocket.

I saw it immediately and pointed it out to the service manager. He came out and used rubbing compound on it to no avail. It was too deep. He took it back to the body shop to touch it up and came back in about 15 minutes. It looks better and isn't visible unless you get down and look at it, but there is a small dip where the scratch was the deepest.

Seven months of being careful with the car, and the first time it's out of our care at the dealership, they tear it up.

The service manager said he'd take care of it if we're not happy with the repair - I guess they're willing to get it into the body shop to completely respray and blend the door. Not sure I want to mess with that or not, but it's infuriating that people are so careless. The Mrs. is not at all happy about it.

If there are offering to fix it the right way you might want to take them up on it. Might be something that is going to bother you going forward. They should provide you a rental while it is being done.

 

[GRVR]

SORRY , Okie !!! That just plain *SUCKS* !!!
I truly wish there was something else to say , that would take your pain away !
But , there isn't ! So I think I'll just stick with that , for now !

 

[DPK]

SON-OF-A-BEACH!!!!!!!..That would have pissed me off so much, you would have heard about it on the evening news and it wouldn't be fake news either for a CHANGE.....Headlines;..Man beats service techs to near death after scratching his Jaguar"....And you'd think the UNITED Airlines thing was mild..


Sorry to hear this Brother..

 

[MKenM]

He took it back to the body shop to touch it up and came back in about 15 minutes. It looks better and isn't visible unless you get down and look at it, but there is a small dip where the scratch was the deepest.

Sorry to hear about that but here are a couple of things. First, if you run your nail over where the scratch is do you feel it? If it is yes and based on what you have described above the area needs to be repainted. If you cannot feel anything but can see where the dip is that means that the clear coat has been worn down due to them trying to buff out the scratch. If it is the latter then the area should be sanded with 3000 grit and a new clear coat should be put on the spot and surrounding area.

 

[EagleJag]

Sorry to hear about that. I have had my share of dealers damaging my cars over the years. Just make sure it's repaired to your satisfaction. If done correctly, one should not be able to tell that work was ever done.

 

[Trek]

Took the F-PACE in to get the ICTP 2.5 update and all the other outstanding campaigns. Went to pick it up today and noticed a 4-5 inch scratch across the middle of the left back door. Probably somebody brushing against it with a rivet in their jeans or keys in their pocket.

I saw it immediately and pointed it out to the service manager. He came out and used rubbing compound on it to no avail. It was too deep. He took it back to the body shop to touch it up and came back in about 15 minutes. It looks better and isn't visible unless you get down and look at it, but there is a small dip where the scratch was the deepest.

Seven months of being careful with the car, and the first time it's out of our care at the dealership, they tear it up.

The service manager said he'd take care of it if we're not happy with the repair - I guess they're willing to get it into the body shop to completely respray and blend the door. Not sure I want to mess with that or not, but it's infuriating that people are so careless. The Mrs. is not at all happy about it.

You are not alone, my man. My dealer backed my gorgeous Caesium Blue F-Pace into the service department tool truck. The damage could not be "buffed out." Dealer had to send it to his own body shop and remove the entire rear quarter panel, resurface and repaint. I was fu**ing furious. In all my decades on this earth, I have never, NEVER had a dealer service department damage my car until I went Jaguar last year. What is it about Jaguar dealerships? Sloppy, sloppy, sloppy. I miss Lexus service so, so much. They handled my car like it was find china. And I miss the baristas serving me free lattes and lemon-walnut cake.

 

[DPK]

I'd lay off the sweet stuff bro....just saying

 

[Krysis]

I had the same issue, mine wasn't exactly a scratch but about 3 inches long and 1/2 inch wide where the paint was rubbed off down to primer. looks like they had the door open up against something while working on my Jag. So far my service department has not been that good, they scratched my jag and then couldn't even repair all the rattles in the interior. They did offer to repair by sending to the body shop to respray the door. I cant even tell so at least the body shop is good. So good I took my jag back to get repaired after I was rear ended. Not off to a good start.

 

[Gorgon]

The number of people reporting damage to their Jags by their dealers is concerning. I know @PA-FPace-F reported damage by the same dealer I purchased my S from. A pretty ridiculous concern to have for a luxury brand.

 

[Trek]

The number of people reporting damage to their Jags by their dealers is concerning. I know @PA-FPace-F reported damage by the same dealer I purchased my S from. A pretty ridiculous concern to have for a luxury brand.

Jag service departments are below the lowliest American brand service department. I trust any GMC service department to not scratch or damage my car more than I trust Jaguar. I recently took my wife's 2012 GMC Acadia Denali to my former Lexus dealer for a complete detailing. As usual, Lexus did an amazing, outstanding job. I would never trust a Jaguar dealership to handle a car well for a full detailing. I doubt if they even know how to detail a new car properly. When my car was delivered, I found some shreds of protective paper sticking out from one of the seams. Sloppy, sloppy, sloppy.

I'm going to take my 2008 Acura to Lexus for detailing. No way I'd trust Jaguar to do it.

 

[Gorgon]

Jag service departments are below the lowliest American brand service department. I trust any GMC service department to not scratch or damage my car more than I trust Jaguar. I recently took my wife's 2012 GMC Acadia Denali to my former Lexus dealer for a complete detailing. As usual, Lexus did an amazing, outstanding job. I would never trust a Jaguar dealership to handle a car well for a full detailing. I doubt if they even know how to detail a new car properly. When my car was delivered, I found some shreds of protective paper sticking out from one of the seams. Sloppy, sloppy, sloppy.

I'm going to take my 2008 Acura to Lexus for detailing. No way I'd trust Jaguar to do it.

This doesn't even appear to be detailing related, damage moving the vehicle in the service bays. I mean, WTF?

 

[Trek]

This doesn't even appear to be detailing related, damage moving the vehicle in the service bays. I mean, WTF?

The point I'm trying to make is I have trouble trusting Jaguar dealerships to "handle" any car, whether it is to change a tire or do a full detail. Why have so many of us had our cars damaged AT the Jaguar dealer by Jaguar employees?

 

[Trek]

I'd lay off the sweet stuff bro....just saying

You are right of course. Sweets are my weakness. But I've lost 10 pounds in the last 30 days. I have 10 pounds to go. I want to get down to my fighting weight (195) and stay there. Gotta get healthier. Yesterday, during my lunch break, some drunk dude sided up to me at my favorite lunchtime eatery and called me "big guy." I'm only 5'10" so he couldn't have meant my height.

Lifting weights doesn't help either. I have to stop. Muscle is heavy.

 

[Cat Lady]

when I bought the F-Pace instead of trying to figure out how to get 2 cars home I left the '04 VDP at the dealer for some repairs and when I picked it up it was dripping wet :/ and has a quarter sized chip of paint missing down to the primer on rear door I fear taking the F-Pace in for service

 

[MTGRL]

This is why I don't understand why so many service departments insist on giving only their "best service" to people who bought their vehicles at the same dealership. If you have the luxury of living near more than one dealership, why shouldn't you use the one you feel deserves your business and still receive all the "perks". Plus, do they think everyone lives in the same town their entire lives still, people move, I shouldn't be resigned to subpar (no loaner, bad handling for example) just because I bought somewhere else.
And obviously, from this thread and others, "best service" is still subpar in many cases.