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post #581 of 588 Old 03-20-2019, 12:13 AM
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Annoying Touch Pro Source Issues

So Had my F-Pace for a month now, and searched high and low for an answer, anyway issue I have is my Bluetooth to my iPhone X connects fine and audio no issues, similar to my USB connection to my iPhone X, but if I stop for fuel or another quick stop I go to reconnect and the phone is connected can make phone calls, but when I go into source to choose the iPhone either Bluetooth or through USB nothing there to connect so I can't listen to my music. When I park up overnight the issues has rectified itself, it is really is annoying.

Any quick fixes, it's driving me insane!

Cheers

David
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post #582 of 588 Old 03-20-2019, 09:49 AM
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First question from us will be what version of the software are you on? There are directions on how to find that out on other threads, but that would help. Also what year is your F-Pace?

2019 Ultra Blue F-Pace SVR in the house : 2017 Caesium Blue F-Pace FE - traded on SVR
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| 2018 BMW 440i xDrive MSport Convertible (wife's): 2016 BMW 428i xDrive Convertible traded on 440i MSport | 2014 Honda Pilot - traded on F-Pace FE | 2013 Honda Accord Coupe - Went to middle son | 2012 Audi Q7 (Wife's) - Traded on Pilot | 2006 Infiniti M45 Sport - oldest son Totaled
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| 2004 Acura MDX (Wife's) went to second oldest son | 2002 Acura TL Type S - after market Supercharged - traded on Infiniti
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post #583 of 588 Old 03-20-2019, 02:50 PM
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Quote:
Originally Posted by David_D View Post
So Had my F-Pace for a month now, and searched high and low for an answer, anyway issue I have is my Bluetooth to my iPhone X connects fine and audio no issues, similar to my USB connection to my iPhone X, but if I stop for fuel or another quick stop I go to reconnect and the phone is connected can make phone calls, but when I go into source to choose the iPhone either Bluetooth or through USB nothing there to connect so I can't listen to my music. When I park up overnight the issues has rectified itself, it is really is annoying.

Any quick fixes, it's driving me insane!

Cheers

David
1) This post has been moved to the relevant thread.


2) I used to have this issue. I think it got fixed by an ICTP software update. I can't quite remember how I got around it when it happened. May have been shutting phone down completely and restarting or closing and locking up car for five minutes which does a full shut down on ICTP. For me it was only an issue with Bluetooth, not USB.

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post #584 of 588 Old 03-21-2019, 06:33 AM
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Originally Posted by David_D View Post
So Had my F-Pace for a month now, and searched high and low for an answer, anyway issue I have is my Bluetooth to my iPhone X connects fine and audio no issues, similar to my USB connection to my iPhone X, but if I stop for fuel or another quick stop I go to reconnect and the phone is connected can make phone calls, but when I go into source to choose the iPhone either Bluetooth or through USB nothing there to connect so I can't listen to my music. When I park up overnight the issues has rectified itself, it is really is annoying.

Any quick fixes, it's driving me insane!


What I have discovered is that you need to wait for the ICTP to boot up completely before moving the car. Seems that the system simply gets overwhelmed by having to try and boot up and the vehicle starts driving before it completely boots up. The only cure is to reboot the system...the old routine of shutting off the vehicle, lock the doors, wait about 10 minutes or so, and then starting again. Wish the system was like my Audi that the system could be rebooted by simply pressing a certain combination of buttons. When you park overnight the system is simply rebooting in the morning and all is well. Only quick fix that I have found is to simply wait about 60 seconds or so and let the system completely boot before using it for anything or driving off. Hope this helps!
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post #585 of 588 Old 04-22-2019, 07:44 AM
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ICTP 19A issues

Had my 2018 Prestige updated to the latest software load and Smartphone Pack last week. Took it on a road trip this weekend. For the first 3+ hours everything worked fine. Android Auto running on my mobile, displaying Waze on the car screen, running Spotify. No issues. Then, something happened, not sure what, but everything dropped off and for the rest of the weekend was not able to get AA to display on the car screen anymore. Bluetooth still worked fine. Any ideas?

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post #586 of 588 Old 04-22-2019, 11:03 AM
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Had my 2018 Prestige updated to the latest software load and Smartphone Pack last week. Took it on a road trip this weekend. For the first 3+ hours everything worked fine. Android Auto running on my mobile, displaying Waze on the car screen, running Spotify. No issues. Then, something happened, not sure what, but everything dropped off and for the rest of the weekend was not able to get AA to display on the car screen anymore. Bluetooth still worked fine. Any ideas?
Change the cable, and make sure that isn't the issue. The dealership will always point to that first.
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| 2018 BMW 440i xDrive MSport Convertible (wife's): 2016 BMW 428i xDrive Convertible traded on 440i MSport | 2014 Honda Pilot - traded on F-Pace FE | 2013 Honda Accord Coupe - Went to middle son | 2012 Audi Q7 (Wife's) - Traded on Pilot | 2006 Infiniti M45 Sport - oldest son Totaled
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post #587 of 588 Old 04-23-2019, 03:35 PM
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Interesting, I have this issue. Apple CarPlay and devices work fine, just no Android Auto. Also have Bluetooth working fine.

Quote:
Originally Posted by POPS View Post
Had my 2018 Prestige updated to the latest software load and Smartphone Pack last week. Took it on a road trip this weekend. For the first 3+ hours everything worked fine. Android Auto running on my mobile, displaying Waze on the car screen, running Spotify. No issues. Then, something happened, not sure what, but everything dropped off and for the rest of the weekend was not able to get AA to display on the car screen anymore. Bluetooth still worked fine. Any ideas?

T. K.
Whitby
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post #588 of 588 Old 04-23-2019, 03:44 PM
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Interesting, I have this issue. Apple CarPlay and devices work fine, just no Android Auto. Also have Bluetooth working fine.
Let me know if you figure it out. I am going to go the new cord route first. Will advise.

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