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post #1 of 49 Old 06-19-2016, 01:29 AM Thread Starter
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Activate SIM card?

I don't seem to have internet connection unless on wifi. I have a dealer installed SIM card but never get any sort connection when away from my home wifi. Weather, news, etc all just says "unable to connect"

Any suggestions?

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post #2 of 49 Old 06-19-2016, 05:00 AM
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Search through the previous threads for ATT or SIM, there are some very very specific suggestions

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post #3 of 49 Old 06-19-2016, 08:03 AM
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I thought I had the same issue... I started it, and kept waiting - nothing ever happened... Turns out it does take a while - it seemed like it took almost 20 minutes to activate mine... Leave it running, while you're driving around, and see if it does activate... (and make sure you're in a strong area for AT&T)

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post #4 of 49 Old 06-19-2016, 04:19 PM Thread Starter
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I talked to AT&T since I never could get it to do anything and they're saying it wasn't provisioned correctly at the dealership. They're telling me I need to go back to the dealership to have them re-provision the SIM card with AT&T so it can be activated by the end user. Sounds like if they can't pull up the VIN number and match it to a SIM card in their system a trip to the dealer is required to sort it out before the trial period will even activate. In the upper right corner where it's supposed to say 3G mine just has 3 dots moving back and forth almost like a searching for service type animation.

I'll call and make an appointment.. I have the "bonnet alignment" issue and the plastic bumper piece that's loose issue as well so hopefully can get several things done in one trip.

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post #5 of 49 Old 06-19-2016, 05:01 PM
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If you had done a search as VZX-CO advised, you could save yourself a trip to the dealer that probably wouldn't have helped anyway.
This is from the definitive post of several weeks ago on the subject. I did what it said, and it worked perfectly:


To get your mobile data connected, have your dealer get your VIN# and ICCID# from your SIM card sent to:

Janelle L. Pharris
InControl, Service Lane Technology Specialist
1.201.818.8221
jpharris@jaguarlandrover.com

She will send the info off to the UK where it will then get updated with AT&T. Mine was sent today and it's supposed to take 24-48 hours and then the connection should be complete. Granted this is what I've been told so far. The proof will be in the pudding!!
Peter, Chr1z, VZX-CO and 2 others like this.

Last edited by alphatero; 06-19-2016 at 05:07 PM.
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post #6 of 49 Old 06-22-2016, 03:28 PM
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I have sent emails and left a voicemail for:
Janelle L. Pharris
InControl, Service Lane Technology Specialist
1.201.818.8221
jpharris@jaguarlandrover.com

I have not received any response 48 hours later.
I have had my vehicle since last Thursday.
I told the dealer it was a known issue. A week later it is still not resolved.

Anyone else not getting an appropriate response from JLR?

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post #7 of 49 Old 06-22-2016, 05:10 PM
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Quote:
Originally Posted by JaxJag View Post
I have sent emails and left a voicemail for:
Janelle L. Pharris
InControl, Service Lane Technology Specialist
1.201.818.8221
jpharris@jaguarlandrover.com

I have not received any response 48 hours later.
I have had my vehicle since last Thursday.
I told the dealer it was a known issue. A week later it is still not resolved.

Anyone else not getting an appropriate response from JLR?
My told my sales rep and it was on with 72 hours . This is the email I received from my sales rep after sending info it was on with within 72 hours. The photo is what he got from JLR .

Last edited by JB1000; 06-22-2016 at 05:12 PM.
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post #8 of 49 Old 06-22-2016, 06:34 PM
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Quote:
Originally Posted by JB1000 View Post
Quote:
Originally Posted by JaxJag View Post
I have sent emails and left a voicemail for:
Janelle L. Pharris
InControl, Service Lane Technology Specialist
1.201.818.8221
jpharris@jaguarlandrover.com

I have not received any response 48 hours later.
I have had my vehicle since last Thursday.
I told the dealer it was a known issue. A week later it is still not resolved.

Anyone else not getting an appropriate response from JLR?
My told my sales rep and it was on with 72 hours . This is the email I received from my sales rep after sending info it was on with within 72 hours. The photo is what he got from JLR .
Here is the picture ... the picture won't upload. Sorry .
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post #9 of 49 Old 06-22-2016, 07:44 PM
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Note that the instructions above say have your dealer take those actions (email, etc). I'm sure Janelle is not supposed to interact directly with customers.

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post #10 of 49 Old 06-22-2016, 08:51 PM
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I also am having issues with WIFI. The dealer changed my SIM card and I saw the 3G on the screen, but it only stayed for about 20 min.
I spoke with corporate and they told me that I was suppose to get an email for ATT to activate it. I never received that email.

I will be taking my car in hopefully next week to get the creaking noise fixed and I will have them fix this issue also!
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